Reply To Complaint

Store Manager

Bytes Ltd.

23 High Street

Cottingham

Birmingham

B28 6YU

20 Dawncraft Avenue

Kingsley

Birmingham

B32 5TR

Dear Mrs Verity Cross,

Regarding your complaint

I sincerely apologize for the inconvenience to you and your daughter and regret that you where directed to and bought a display copy.

I have investigated this and have found out that Alex was new at the store and did not fully understand that this was a display copy, containing nothing.

He has since undergone more training and is now fully aware of how the shop works.

I ensure you that I will do everything to stop this from happening again, as now new staff will get trained within a few days of them beginning work at our store.

I have also spoken to Sharon and she has now promised to be more polite and friendly in the future.

Again I apologize for all the trouble we may have caused and hope that these new changes will keep you happy with our customer service and care here at Bytes.

Yours Sincerely,

Jake Buckland.